📦 Orders & Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Shipping within Singapore will be done via postal service with Singapore Post and takes approximately 2–3 business days.
Do you ship internationally?
International shipping is coming soon.
How can I track my order?
Once shipped, you will receive a tracking number via email.
More information on shipping can be found under Shipping Information.
🔄 Returns & Exchanges
What is your return policy?
Returns are accepted within 7 days of delivery for unused items in original packaging.
How do I request a return or exchange?
Contact us at shop@artmediell.com with your order number and reason. We’ll guide you through the return process.
💳 Payments
What payment methods do you accept?
We accept credit/debit cards on our online store.
Is shopping on your website safe?
Yes. We use secure encryption and trusted payment gateways to protect your data.
🖼️ Products
What materials are your products made from?
Our table linens are made from premium polyester with a linen-like texture, featuring culturally inspired designs.
Are the designs original?
Absolutely! Our artwork is uniquely created and inspired by Singaporean and Indonesian cultures. Find our behind-the-scenes and designing process on our Instagram page @artmediell.sg.
💛 Giving Back
How does my purchase help others?
A portion of each sale is donated to social organizations in Singapore and Indonesia that support education, orphanages, and inclusion.
Where can I learn more about the beneficiaries?
Visit our Beneficiaries page for community profiles and Exciting News page for updates on the causes we support.
📩 Contact
Need help?
Email us at shop@artmediell.com and we’ll respond within 24 hours on business days.